

Restoring your system when a working keyboard is available Please try the steps recommended below to solve your issue. I have checked the service advisory and found an article related to the issue you have mentioned. I appriciate your efforts for writing back to us.Īs you mentioned the issue still persists after trying out the steps.

As the repair costs are usually more than a new mouse, we suggest contacting the mouse manufacturer for a replacement, if it's still under warranty, or purchasing a new mouse.Thanks for your quick response and time. If, after following the above steps, you still are encountering issues, it's likely that the mouse is defective. You can dislodge and remove some of the dust and dirt, improving the movement and functionality of the wheel. Try cleaning the mouse, especially around the wheel, using compressed air.

There are thin spaces on either side of the mouse wheel, which dust and dirt can get in over time, causing issues with the wheel's scrolling. You can also try installing the latest mouse drivers for your operating system from the mouse manufacturer's website. If your computer has an operating system other than Microsoft Windows, we suggest trying to reinstall the software that came with the mouse. See: How to restore Windows to an earlier copy. You can also try restoring Windows to a previous point in time when the wheel functioned properly.
